Privacy Policy

1. Overview

Schwaner Injury Law ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit schwanerinjury.com or interact with us through web forms, email, phone, text, or chat, and how that information is used, shared, and protected.

By using this website or contacting us through it, you consent to the practices described below. If you do not agree with any part of this policy, please do not use the site.

2. Information We Collect

Information you submit

• Name, phone number, email address, mailing address
• Details about your accident, injury, or legal matter
• Any documents, photos, or records you choose to upload or send
• Communications between you and our firm

Information collected automatically

• IP address, browser type, device type, operating system
• Pages visited, time on page, referring URL
• Cookies and similar tracking technologies (see Section 5)
• For phone calls placed via tracked numbers: call duration, source channel, and call recording in some cases (handled by CallRail — see CallRail's privacy notice)

3. How We Use Your Information

We use the information you provide to:

• Evaluate and respond to your case inquiry
• Communicate with you about your matter, including by phone, email, or text
• Provide legal services if you become a client
• Send case updates, appointment reminders, and other communications
• Comply with legal, professional, and ethical obligations
• Improve the website and our services

4. How We Share Information

We do not sell your personal information. We share information only as needed to provide legal services or as required by law:

• Service providers who help us operate the website and the firm — including hosting, analytics, call tracking, email, and document management vendors. These providers are bound by confidentiality obligations.
• Co-counsel, experts, and consultants when reasonably necessary to evaluate or pursue your case, after we have established an attorney-client relationship.
• Courts, opposing counsel, insurers, and other parties as part of representing you in litigation, settlement negotiation, or claim handling.
• Authorities when required by subpoena, court order, or applicable law.

Nothing in this policy waives your attorney-client privilege or work-product protections, which apply once a representation begins.

5. Cookies & Tracking

We and our service providers use cookies, pixels, and similar technologies to:

• Measure site traffic and engagement (Google Analytics)
• Measure ad performance and retarget visitors (Google Ads, Meta/Facebook Pixel)
• Match phone calls to web sessions for marketing measurement (CallRail)
• Power the on-site chat widget

You can control cookies through your browser settings, opt out of personalized advertising at aboutads.info/choices, and adjust ad personalization at Google Ad Settings and within your Meta account settings.

6. Phone Calls, Text Messages & Recording

Calls to numbers displayed on this site may be routed through CallRail and may be recorded for quality, training, or attorney work-product purposes consistent with Illinois law. By calling or texting us, you consent to receive calls and SMS messages back from the firm at the number you provide. Standard message and data rates may apply. You may reply STOP at any time to opt out of further text messages.

7. Form Submissions Are Not Privileged

Submitting a contact form, chat message, or email does not create an attorney-client relationship and is not protected by attorney-client privilege until the firm has formally agreed to represent you in writing. Please do not include highly sensitive information in your initial inquiry beyond what is needed to evaluate your case.

8. Data Retention

We retain inquiry information for a reasonable period (typically several years) to evaluate conflicts, respond to follow-up questions, and meet legal and professional record-keeping obligations. Client file retention is governed by Illinois Rules of Professional Conduct and our internal retention schedule.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect information in our possession. No method of transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.

10. Children

This website is not directed at children under 13, and we do not knowingly collect information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can delete it.

11. California, Illinois & Other State Privacy Rights

Depending on your state of residence, you may have rights to access, correct, delete, or restrict use of your personal information, and to opt out of certain data sharing. To exercise these rights, contact us using the information below. We will respond within the time required by applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent change. Continued use of the website after an update constitutes acceptance of the revised policy.

13. Contact Us

Questions about this Privacy Policy or our data practices? Contact us:

Schwaner Injury Law
111 N Wabash Ave, Suite 801
Chicago, IL 60602
Phone: (312) 635-4000
Email: help@schwanerinjury.com